Your privacy will be honored and your information will not be shared with any third parties whatsoever. So take a minute and write to let us know what you like about our site.
We make the effort to get your purchase in the mail within 2 business day and usually ship via USPS first class with a tracking number that you will receive via email. If you need faster delivery, like Priority Mail, please let me know before you pay and I can adjust for the additional cost. As soon as I receive your payment, I will ship your purchase within 2 days. LORD WILLING!
INTERNATIONAL customers will pay only the ACTUAL shipping cost and we include handling as part of our service. If the actual shipping cost is less than what I have on the item listing; we will refund the difference via a PayPal payment or our personal check to you. My listed costs are based on First Class Mail International rates and include insurance. If you need expedited shipping, let me know and I can tell you what the cost will be. Customs and duty costs are paid by the buyer.
If you have any questions, please email us.
We want you to be satisfied. Email us within 5 days of receipt. Why returned? We'll advise you of address to ship to us. Deductions will be made for the shipping costs plus whatever was charged to us for the transaction which is based on the purchase amount. You must return item in same condition received and by same method used to send to you including insurance for full value if applicable. Our refund check will be sent out within a week.
Other returns handled on a case by case basis with a nominal fee for repairs or restringing and appropriate mailing costs.
NO CHARGE for us to make your purchase longer or shorter, change ear wires, etc. We are happy to do this for YOU!
We GUARANTEE our work for our lifetime
We typically send out each item in a gift velvet pouch.
WHOLESALE purchases are considered by us. Please contact us with your inquiry.